Countries
Institutions
Fields
Rankings
Compare

Search institutions, scholars, countries and publications

Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

Built from

OpenAlex — works, authorships, subject classification
ROR — institutional identity
ORCID — researcher identity
Crossref — publisher confirmation

Browse

Countries
Institutions
Fields
Rankings
What we cover

Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Does humane leadership influence customer service orientation of financial institutions? The moderating effect of job satisfaction of casual employees · Sankore

Does humane leadership influence customer service orientation of financial institutions? The moderating effect of job satisfaction of casual employees

2024African Journal of Economic and Management StudiesJournal

10.1108/ajems-04-2023-0144 Full text2 citations

Authors

3 authors across 2 institutions in 1 country.

Robert Kwame DzogbenukuFirst author
- Central University (GH)
Evans Sokro
- Central University (GH)
Kwasi Dartey‐BaahSenior author
- University of Ghana (GH)
as printed: Kwasi Dartey-Baah

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Job Satisfaction and Organizational Behaviorlevel 3 · 1.00
Customer Service Quality and Loyaltylevel 3 · 1.00
Workplace Spirituality and Leadershiplevel 3 · 0.99

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2024 · African Journal of Economic and Management Studies · 2 citations
https://openalex.org/W4399383727