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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

AI-driven self-service for enhanced customer experience outcomes in the banking sector

2025Cogent Business & ManagementJournalOpen access

10.1080/23311975.2025.2450295 Full text20 citations

Authors

4 authors across 3 institutions in 3 countries.

Nkululeko PraiseGod ZunguFirst author
- Durban University of Technology (ZA)
Hayford Amegbe
- Durban University of Technology (ZA)
Charles Hanu
- Durban University of Technology (ZA)
- Institut des Hautes Études de Management (MA)
Emmanuel Selase AsamoahSenior authorCorresponding
- University of Professional Studies (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Consumer Retail Behavior Studieslevel 3 · 1.00
Technology Adoption and User Behaviourlevel 3 · 0.99
Service and Product Innovationlevel 3 · 0.99

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2025 · Cogent Business & Management · 20 citations
https://openalex.org/W4406672400

AI-driven self-service for enhanced customer experience outcomes in the banking sector · Sankore