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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

The nexus of employees’ in-role and extra-role behaviour and customer service: the moderating role of gender · Sankore

The nexus of employees’ in-role and extra-role behaviour and customer service: the moderating role of gender

2024Journal of economic and administrative sciences.Journal

10.1108/jeas-03-2023-0054 Full text3 citations

Authors

4 authors across 2 institutions in 1 country.

Esther Julia Korkor AttiogbeFirst author
- University of Professional Studies (GH)
Hannah Acquah
- University of Professional Studies (GH)
Rejoice Esi Asante
- University of Professional Studies (GH)
Emelia SarpongSenior author
- Accra Technical University (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 0.99
Job Satisfaction and Organizational Behaviorlevel 3 · 0.98
Emotional Labor in Professionslevel 3 · 0.98

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2024 · Journal of economic and administrative sciences. · 3 citations
https://openalex.org/W4396574371