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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective

2023Cogent Business & ManagementJournalOpen access

10.1080/23311975.2022.2163797 Full text72 citations

Authors

4 authors across 3 institutions in 2 countries.

Eric GonuFirst author
- University of Cape Coast (GH)
Paul Mensah AgyeiCorresponding
- University of Cape Coast (GH)
Opoku Kofi Richard
Mary Asare-LarbiSenior author
- University for Development Studies (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 1.00
Technology Adoption and User Behaviourlevel 3 · 0.99
Organizational and Employee Performancelevel 3 · 0.99

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

crossrefseen September 6, 2026
2023 · Cogent Business & Management · 58 citations
10.1080/23311975.2022.2163797
openalexseen September 5, 2026
2023 · Cogent Business & Management · 72 citations
https://openalex.org/W4313553031

Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective · Sankore