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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Investigating the Service Quality of Chatbots on Telecom Service Providers' Websites and Apps · Sankore

Investigating the Service Quality of Chatbots on Telecom Service Providers' Websites and Apps

2024Advances in hospitality, tourism and the services industry (AHTSI) book seriesBook Chapter

10.4018/979-8-3693-1239-1.ch001 Full text0 citations

Authors

4 authors across 4 institutions in 1 country.

Eli FianuFirst author
- Ghana Communication Technology University (GH)
Fred Amankwah-Sarfo
- Ghana Communication Technology University (GH)
Ernest Kwame Affum
- University of Mines and Technology (GH)
William Leslie Brown‐AcquayeSenior author
- Ghana Communication Technology University (GH)
as printed: William Leslie Brown-Acquaye

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Technology Adoption and User Behaviourlevel 3 · 1.00
AI in Service Interactionslevel 3 · 1.00
Digital Marketing and Social Medialevel 3 · 0.99

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2024 · Advances in hospitality, tourism and the services industry (AHTSI) book series · 0 citations
https://openalex.org/W4395061883