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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Service Quality in Shipping Industry of Ghana – Determinants and Impact on Customer Satisfaction and Customer Retention · Sankore

Service Quality in Shipping Industry of Ghana – Determinants and Impact on Customer Satisfaction and Customer Retention

2022International Journal of Applied Research in Business and ManagementJournalOpen access

10.51137/ijarbm.2022.3.2.8 Full text3 citations

Authors

3 authors across 3 institutions in 2 countries.

Kwame Asare DuffourFirst author
Patrick Kweku Gbolonyo
Isaac TandohSenior author
- UniMAC-GIJ (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 1.00
Quality and Supply Managementlevel 3 · 0.97
Organizational and Employee Performancelevel 3 · 0.96

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2022 · International Journal of Applied Research in Business and Management · 3 citations
https://openalex.org/W4286285409