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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Effects of Service Quality on Customer Retention in the Nigerian Banking Sector

2025Journal of Banking and Finance ResearchJournalOpen access

10.67862/jbfr.2025.0imkcaus Full text0 citations

Authors

2 authors.

Kopsherrah Korbe WakmFirst authorCorresponding
- University of Jos (NG)
Clement AdewoleSenior author
- University of Jos (NG)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 0.49
Customer churn and segmentationlevel 3 · 0.16
Q Methodology Applicationslevel 3 · 0.02

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2025 · Journal of Banking and Finance Research · 0 citations
https://openalex.org/W7202281278

Effects of Service Quality on Customer Retention in the Nigerian Banking Sector · Sankore