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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Assessing the Impact of Performance Metrics Optimization on Service Quality and Customer Satisfaction in the Nigerian Telecommunications Industry

2026Iconic Research and Engineering JournalsJournalOpen access

10.64388/irev9i12-1718539 Full text0 citations

Authors

3 authors across 3 institutions in 2 countries.

Ogheneochuko Derrick OghenevwedeFirst author
- Delta State Polytechnic Ogwashi-Uku (NG)
- Delta State University (NG)
Obojobo Donatus Obukeajeta
- Delta State Polytechnic Ogwashi-Uku (NG)
- Delta State University (NG)
Joseph Thompson EseogheneSenior author

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 0.24
Customer churn and segmentationlevel 3 · 0.20
Forecasting Techniques and Applicationslevel 3 · 0.03

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2026 · Iconic Research and Engineering Journals · 0 citations
https://openalex.org/W7167595922

Assessing the Impact of Performance Metrics Optimization on Service Quality and Customer Satisfaction in the Nigerian Telecommunications Industry · Sankore