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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Service Quality Dimensions and Customer Satisfaction: An Empirical Study of the Nigerian Online Business-to-Consumer (B2C) Firms

2025JournalOpen access

10.38124/ijisrt/25jun1667 Full text0 citations

Authors

3 authors.

Olalekan Victor AkinfalaFirst author
- Olabisi Onabanjo University (NG)
Ik Muo
- Olabisi Onabanjo University (NG)
Morakinyo AkintoluSenior author
- Olabisi Onabanjo University (NG)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 1.00
Consumer Retail Behavior Studieslevel 3 · 1.00
Digital Marketing and Social Medialevel 3 · 1.00

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2025 · 0 citations
https://openalex.org/W4412045834

Service Quality Dimensions and Customer Satisfaction: An Empirical Study of the Nigerian Online Business-to-Consumer (B2C) Firms · Sankore