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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Managing customer happiness through service trust and service commitment: the mediating role of customer experience

2025SN Business & EconomicsJournal

10.1007/s43546-025-00840-9 Full text8 citations

Authors

2 authors.

Samuel OwusuFirst author
- University of Education, Winneba (GH)
as printed: Samuel Oduro Owusu
George KankamSenior authorCorresponding
- University of Education, Winneba (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 1.00
Digital Marketing and Social Medialevel 3 · 1.00
Technology Adoption and User Behaviourlevel 3 · 1.00

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2025 · SN Business & Economics · 8 citations
https://openalex.org/W4410841262

Managing customer happiness through service trust and service commitment: the mediating role of customer experience · Sankore