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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Going the extra mile for customer satisfaction and loyalty: the consequence of customer service process in the banking industry

2026Journal of Financial Services MarketingJournal

10.1057/s41264-026-00342-1 Full text1 citations

Authors

4 authors across 2 institutions in 2 countries.

Solomon Agada AgadaFirst author
- Redeemer's University (NG)
Iriobe Grace
Iriobe C. OfunreCorresponding
- Redeemer's University (NG)
Oluwakoya Adeniyi OlufemiSenior author
- Redeemer's University (NG)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 0.70
Customer churn and segmentationlevel 3 · 0.02
Organizational Leadership and Management Strategieslevel 3 · 0.02

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2026 · Journal of Financial Services Marketing · 1 citations
https://openalex.org/W7128491630

Going the extra mile for customer satisfaction and loyalty: the consequence of customer service process in the banking industry · Sankore