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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Hybrid AI-Human Architecture for Real-Time Customer Support: Leveraging Retrieval-Augmented Generation

2025Asian Journal of Research in Computer ScienceJournalOpen access

10.9734/ajrcos/2025/v18i7722 Full text1 citations

Authors

7 authors across 3 institutions in 1 country.

Emmanuel MgbeahuruikeFirst author
- Babcock University (NG)
Colins Ikotun
- Babcock University (NG)
Abosede Ojo
- Bells University of Technology (NG)
Abosede Ojo
- Bells University of Technology (NG)
Emmanuel Oyerinde
- Babcock University (NG)
Oluwasefunmi Famodimu
- Babcock University (NG)
Taofeek OlorunojeSenior author
- The Federal Polytechnic, Ado-Ekiti (NG)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Human-Automation Interaction and Safetylevel 3 · 0.94
AI in Service Interactionslevel 3 · 0.90

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2025 · Asian Journal of Research in Computer Science · 1 citations
https://openalex.org/W4411976819

Hybrid AI-Human Architecture for Real-Time Customer Support: Leveraging Retrieval-Augmented Generation · Sankore