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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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ORCID — researcher identity
Crossref — publisher confirmation

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What we cover

Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

A REVIEW OF MODELS FOR PREDICTING CUSTOMER SATISFACTION

2026IJESRTJournalOpen access

10.64149/j.ijesrt.15.1.1-15 Full text0 citations

Authors

4 authors.

Felix TabaseFirst author
- University of Mines and Technology (GH)
Bernard Kumi-Boateng
as printed: Bernard Kumi Boateng
Yakubu Issaka
- University of Mines and Technology (GH)
as printed: Issaka Yakubu
Yao Yevenyo ZiggahSenior author
- University of Mines and Technology (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer churn and segmentationlevel 3 · 0.53
Customer Service Quality and Loyaltylevel 3 · 0.20
Advanced Technologies in Various Fieldslevel 3 · 0.02

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2026 · IJESRT · 0 citations
https://openalex.org/W7167510845

A REVIEW OF MODELS FOR PREDICTING CUSTOMER SATISFACTION · Sankore