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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Improving Customer Service in Ghana’s Banking Industry Utilizing ChatGPT to Better Understand Customer Sentiments

2025Lecture notes in networks and systemsPublication

10.1007/978-981-96-6938-7_10 Full text0 citations

Authors

7 authors.

Prince Kelvin OwusuFirst authorCorresponding
- Ghana Communication Technology University (GH)
George Oppong Appiagyei Ampong
- Ghana Communication Technology University (GH)
as printed: George Oppong Ampong
Suleman Zakaria
- Ghana Communication Technology University (GH)
Gibson Afriyie Owusu
- Ghana Communication Technology University (GH)
Thomas Henaku
- Ghana Communication Technology University (GH)
Bless Ababio
- Ghana Communication Technology University (GH)
Jean Michel KoffelSenior author
- Ghana Communication Technology University (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

FinTech, Crowdfunding, Digital Financelevel 3 · 0.99
AI in Service Interactionslevel 3 · 0.99
Blockchain Technology Applications and Securitylevel 3 · 0.97

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2025 · Lecture notes in networks and systems · 0 citations
https://openalex.org/W4414914176

Improving Customer Service in Ghana’s Banking Industry Utilizing ChatGPT to Better Understand Customer Sentiments · Sankore