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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries

2023Journal of Retailing and Consumer ServicesJournal

10.1016/j.jretconser.2023.103344 Full text18 citations

Authors

5 authors across 3 institutions in 2 countries.

Daniel AsanteFirst author
Chunyong TangCorresponding
Eric Adom Asante
Michael Kwamega
Alexander Opoku-DansoSenior author
- University of Cape Coast (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Job Satisfaction and Organizational Behaviorlevel 3 · 1.00
Customer Service Quality and Loyaltylevel 3 · 1.00
Quality and Supply Managementlevel 3 · 0.98

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

crossrefseen September 6, 2026
2023 · Journal of Retailing and Consumer Services · 17 citations
10.1016/j.jretconser.2023.103344
openalexseen September 5, 2026
2023 · Journal of Retailing and Consumer Services · 18 citations
https://openalex.org/W4362662172

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries · Sankore