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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Strategies in handling Customer Complaints using AI Optimisation models

2025International Journal of Multidisciplinary Research and Growth EvaluationJournalOpen access

10.54660/.ijmrge.2025.6.3.1021-1029 Full text3 citations

Authors

5 authors across 5 institutions in 3 countries.

Akinrotimi AkinyemiFirst author
- University of Ibadan (NG)
as printed: Adetunmbi Laolu Akinyemi
Tolulope Onibokun
- Lead City University (NG)
- University of Ibadan (NG)
Assumpta Ejibenam
Hakeem Onayemi
- National Open University of Nigeria (NG)
as printed: Hakeem Ademola Onayemi
Nnennaya HallidaySenior author

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer churn and segmentationlevel 3 · 0.81
Big Data and Business Intelligencelevel 3 · 0.74

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2025 · International Journal of Multidisciplinary Research and Growth Evaluation · 3 citations
https://openalex.org/W4410995338

Strategies in handling Customer Complaints using AI Optimisation models · Sankore