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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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What we cover

Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Service Recovery Strategies and Customer Satisfaction in the Digital Age

2025Advances in hospitality, tourism and the services industry (AHTSI) book seriesBook Chapter

10.4018/979-8-3693-7447-4.ch021 Full text0 citations

Authors

4 authors.

Dominic OwusuFirst author
- University of Cape Coast (GH)
Benedict Ofori Antwi
- University of Cape Coast (GH)
Alice De Veer
- University of Cape Coast (GH)
Grace Akosua Kwaa Opoku-AsiamahSenior author
- University of Cape Coast (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 1.00
Technology Adoption and User Behaviourlevel 3 · 0.99
Digital Marketing and Social Medialevel 3 · 0.99

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

crossrefseen September 6, 2026
2025 · Advances in Hospitality, Tourism, and the Services Industry · 0 citations
10.4018/979-8-3693-7447-4.ch021
openalexseen September 5, 2026
2025 · Advances in hospitality, tourism and the services industry (AHTSI) book series · 0 citations
https://openalex.org/W4410158479

Service Recovery Strategies and Customer Satisfaction in the Digital Age · Sankore