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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Automating Customer Service Using Natural Language Processing

2024Publication

10.1109/seb4sdg60871.2024.10630201 Full text4 citations

Authors

7 authors across 2 institutions in 2 countries.

Ayodele A. AdebiyiFirst author
- Landmark University (NG)
Favour Apeh
- Landmark University (NG)
Julius Olaniyan
- Landmark University (NG)
Marion Olubunmi Adebiyi
- Landmark University (NG)
as printed: Marion O. Adebiyi
Deborah Olaniyan
- Landmark University (NG)
Ige-Bello Oluwasegunfunmi
- Landmark University (NG)
Kayode AkindejiSenior author
- Durban University of Technology (ZA)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer churn and segmentationlevel 3 · 0.64
Sentiment Analysis and Opinion Mininglevel 3 · 0.62

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2024 · 4 citations
https://openalex.org/W4401607454

Automating Customer Service Using Natural Language Processing · Sankore