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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Optimizing IT Incident and Problem Management Through Data Analytics and ITIL-Aligned Digital Workflows · Sankore

Optimizing IT Incident and Problem Management Through Data Analytics and ITIL-Aligned Digital Workflows

2025International Journal of Scientific Research in Computer Science Engineering and Information TechnologyJournalOpen access

10.32628/cseit2511666 Full text2 citations

Authors

3 authors across 3 institutions in 2 countries.

Richard Asamoah KwartengFirst author
Idoko Peter Idoko
- University of Ibadan (NG)
Tony Isioma AzonucheSenior author

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Big Data and Business Intelligencelevel 3 · 0.41
Information Technology Governance and Strategylevel 3 · 0.20
Software System Performance and Reliabilitylevel 3 · 0.06

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2025 · International Journal of Scientific Research in Computer Science Engineering and Information Technology · 2 citations
https://openalex.org/W7117564671