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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Understanding Whether Effective Service Recovery Enables Retention of Complaint-averse Savvy Customers

2024Book Chapter

10.9734/bpi/bmerp/v1/864 Full text0 citations

Authors

2 authors across 2 institutions in 2 countries.

Mabel Birungi KomundaFirst author
- Makerere University (UG)
Aihie OsarenkhoeSenior author

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 1.00
Patient Satisfaction in Healthcarelevel 3 · 0.93
Consumer Retail Behavior Studieslevel 3 · 0.92

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 8, 2026
2024 · 0 citations
https://openalex.org/W4400695924

Understanding Whether Effective Service Recovery Enables Retention of Complaint-averse Savvy Customers · Sankore