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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

The impact of workforce analytics on HR strategies for customer service excellence

2024World Journal of Advanced Research and ReviewsJournalOpen access

10.30574/wjarr.2024.23.3.2718 Full text8 citations

Authors

4 authors across 4 institutions in 2 countries.

Olufunke Anne AlabiFirst authorCorresponding
Funmilayo Aribidesi Ajayi
- Rivers State University (NG)
Chioma Ann Udeh
- Lagos State Health Service Commission (NG)
Christianah Pelumi EfunniyiSenior author

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

AI and HR Technologieslevel 3 · 0.99
Big Data and Business Intelligencelevel 3 · 0.96
Customer churn and segmentationlevel 3 · 0.91

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2024 · World Journal of Advanced Research and Reviews · 8 citations
https://openalex.org/W4402381557

The impact of workforce analytics on HR strategies for customer service excellence · Sankore