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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited

2022Open Journal of Social SciencesJournalOpen access

10.4236/jss.2022.106002 Full text1 citations

Authors

4 authors.

Emmanuel Sena GohohoFirst author
- Regional Maritime University (GH)
Michael Kwasi Dzikunu
- Regional Maritime University (GH)
Amewu Attah
- Regional Maritime University (GH)
Alfred Ofori-AbebreseSenior author
- Regional Maritime University (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Quality and Supply Managementlevel 3 · 1.00
Supply Chain Resilience and Risk Managementlevel 3 · 0.99
Customer Service Quality and Loyaltylevel 3 · 0.98

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2022 · Open Journal of Social Sciences · 1 citations
https://openalex.org/W4285060564

Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited · Sankore