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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?

2023Journal of Service Science and ManagementJournalOpen access

10.4236/jssm.2023.166036 Full text2 citations

Authors

2 authors across 2 institutions in 2 countries.

Mabel Birungi KomundaFirst author
- Makerere University (UG)
Aihie OsarenkhoeSenior author

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 1.00
Technology Adoption and User Behaviourlevel 3 · 0.99
Digital Marketing and Social Medialevel 3 · 0.99

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 8, 2026
2023 · Journal of Service Science and Management · 2 citations
https://openalex.org/W4388929484

Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? · Sankore