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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Consumer response to E-commerce service failure: Leveraging repurchase intentions through strategic recovery policies

2024Journal of Retailing and Consumer ServicesJournal

10.1016/j.jretconser.2024.104137 Full text18 citations

Authors

4 authors across 3 institutions in 2 countries.

Prince Kelvin OwusuFirst author
as printed: Prince Owusu
Zhiwen LiCorresponding
Isaac Adjei Mensah
- Kwame Nkrumah University of Science and Technology (GH)
Akoto Yaw Omari-SasuSenior author
- Kwame Nkrumah University of Science and Technology (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Technology Adoption and User Behaviourlevel 3 · 1.00
Customer Service Quality and Loyaltylevel 3 · 1.00
Consumer Retail Behavior Studieslevel 3 · 1.00

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2024 · Journal of Retailing and Consumer Services · 18 citations
https://openalex.org/W4403952152

Consumer response to E-commerce service failure: Leveraging repurchase intentions through strategic recovery policies · Sankore