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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Customer journey mapping framework for SMES: Enhancing customer satisfaction and business growth

2024World Journal of Advanced Research and ReviewsJournalOpen access

10.30574/wjarr.2024.24.1.3206 Full text13 citations

Authors

5 authors across 4 institutions in 3 countries.

Nnenna Ijeoma OkekeFirst authorCorresponding
Olufunke Anne Alabi
Abbey Ngochindo Igwe
- University of Port Harcourt (NG)
Onyeka Chrisanctus Ofodile
Chikezie Paul-Mikki EwimSenior author

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Collaboration in agile enterpriseslevel 3 · 0.60
Technology Adoption and User Behaviourlevel 3 · 0.54
Service and Product Innovationlevel 3 · 0.50

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2024 · World Journal of Advanced Research and Reviews · 13 citations
https://openalex.org/W4403794241

Customer journey mapping framework for SMES: Enhancing customer satisfaction and business growth · Sankore