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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Customer Service Analytics as a Strategic Driver of Revenue Growth and Sustainable Business Competitiveness

2022Journal of Frontiers in Multidisciplinary ResearchJournalOpen access

10.54660/.ijfmr.2022.3.2.109-123 Full text12 citations

Authors

5 authors across 5 institutions in 5 countries.

Joy Kweku SakyiFirst author
Stephanie Blessing Nnabueze
- Ghana Atomic Energy Commission (GH)
Opeyemi Morenike Filani
- Lagos State Health Service Commission (NG)
Joshua Seluese Okojie
Michael OkerekeSenior author

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Big Data and Business Intelligencelevel 3 · 0.55
Impact of AI and Big Data on Business and Societylevel 3 · 0.50

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 9, 2026
2022 · Journal of Frontiers in Multidisciplinary Research · 12 citations
https://openalex.org/W4414285012

Customer Service Analytics as a Strategic Driver of Revenue Growth and Sustainable Business Competitiveness · Sankore