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Sankore

Named after the University of Sankore in Timbuktu — one of the world’s oldest centres of learning. Every figure here is computed from work-level records in our own graph, never copied from a source’s summary count.

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Coverage is partial and says so. A country appears with its research output only once its works have been swept; until then the portal shows whatever the graph happens to hold for it and labels it as exactly that.

Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective

2023BusinessesJournalOpen access

10.3390/businesses3020017 Full text38 citations

Authors

4 authors across 2 institutions in 2 countries.

Michael Owusu-KyeiFirst authorCorresponding
- Ghana Communication Technology University (GH)
Kong YushengCorresponding
as printed: Yusheng Kong
Michael Owusu Akomeah
- Ghana Communication Technology University (GH)
Stephen Owusu AfriyieSenior author
- Ghana Communication Technology University (GH)

Fields

Assignment is probabilistic — a work belongs to several fields in proportions.

Customer Service Quality and Loyaltylevel 3 · 1.00
Organizational and Employee Performancelevel 3 · 1.00
Quality and Supply Managementlevel 3 · 0.99

Sources

Several sources describing one work is the point — it means the record rests on more than one authority.

openalexseen September 5, 2026
2023 · Businesses · 38 citations
https://openalex.org/W4381983314

Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective · Sankore